PORTFOLIO

The HGI portfolio boasts some of the most coveted and luxury positioned skincare & beauty tech brands in the world, used by aesthetic practitioners and consumers globally to treat skin concerns and optimise treatment outcomes. Featuring the A-list go to brand of iS Clinical Cosmeceuticals, brow & lash category leaders Revitalash Cosmetics, Totally Derma Nutraceuticals and the worldwide acclaimed leader in light therapy & wellness technology brand Déesse PRO.

POSITION SUMMARY

We are looking for a Warehouse, Admin & Customer Experience Assistant to play an integral role within the company. We are seeking a professional to join us at the heart of our operations team. This role will be responsible for non-conformance management, handling customer queries, assisting with the flow of products and stock through our warehouse and ultimately supporting the successful growth in fulfilment of our luxury aesthetic brand portfolio.

The Warehouse, Admin & Customer Experience Assistant needs to lead the non-conformance and support the warehouse team with daily tasks. This role will also be key in supporting other departments including manufacturing, customer services, finance and IT. The role will be pivotal in assuring the company's cost control and profitable performance.

The successful candidate will be working across the entire company, on multiple projects, manifesting a vision for our infrastructure and organisational processes to ensure we are equipped to deliver long term sustainable growth, whilst mitigating risk.

MAIN ROLES & RESPONSIBILITIES

- Picking and packing of customer orders as required.

- Maintaining accurate stock levels and completing audits as necessary.

- Generation of shipping documentation.

- Communicating stock requirements to line manager to ensure minimum stock
outages.

- Ensuring compliance of orders in line with packing instructions.

- Adhering to FEFO (first expiry first out) principles and recording batches correctly.

- Housekeeping of warehouse area to the highest standard, ensuring all
Health & Safety requirements are met.

- Management and resolution of non-conformance.

- Handle customer queries via phone or email

- Support seamless integration of all key systems within the business.

- Support development of global supply chain infrastructure.

- Support deployment of new suppliers and products.

- Support rapid expansion of international operations through operational processes.

- Support the business for introduction of any new brands and progressive
infrastructure.

- Ensuring data integrity within our systems.

WHAT WILL MAKE YOU RIGHT FOR THIS ROLE?

- You thrive in a fast paced environment.

- Willing to learn new skills.

- Ability to work well as a member of a team.

- Organised and laser focused on detail.

- Hungry for growth, both personally and for the company - willing to go
the extra mile to exceed objectives.

- Responsive and adaptive to changing workloads, timelines and outputs
required due to the fast-moving pace of the company and industry.

EXPERIENCE & KEY SUCCESS CRITERIA

- Warehouse picking / packing experience.

- Experience of manual handling.

- Customer service experience.

- Advanced in excel.

- IT savvy.

- Attention to detail.

- Ability to work independently on projects.

- Multi channel distribution experience & direct distributor experience is preferable.

 ABOUT THE COMPANY & BRAND

Harpar Grace International is a privately owned, entrepreneurial, dynamic and passionate company founded in 2013, specialising in the development, distribution and management of luxury, cosmeceutical, spa and retail brands.

The company continues to achieve exceptional year-on-year performance and the team is rapidly expanding to support the ambitious growth of the company and brand portfolio.

Harpar Grace are the exclusive distributors for iS Clinical Cosmeceuticals, RevitaLash Cosmetics, and Totally Derma Nutraceutical drink
supplement throughout UK & Ireland and appointed distributors for the iS
Clinical brand within 22 Caribbean countries, as well as global brand owners
for Déesse PRO LED Light therapy brand.

HOW TO APPLY

To apply for this role, please send your CV to recruitment@harpargrace.com